At Lubaba Arts, we take pride in offering high-quality handmade products. We want you to be completely satisfied with your purchase. Please review our Refund Policy to understand the terms under which refunds or replacements may be granted.

1. Eligibility for Refunds

Since most of our products are handmade and customized to your preferences, we generally do not offer refunds or exchanges. However, refunds may be issued in the following cases:

  • Damaged or Defective Items: If your item arrives damaged or defective, you are eligible for a replacement or refund. Please notify us within 7 days of receiving the product, providing clear photos of the damage or defect.
  • Wrong Item Shipped: If you receive an incorrect item or a product different from what you ordered, we will offer a replacement or refund.

2. Non-Refundable Items

The following items are non-refundable:

  • Customized Products: Any product that has been personalized, customized, or made to order based on your specifications cannot be refunded or exchanged unless it is damaged or defective upon arrival.
  • Sale Items: Items purchased on sale or with discounts are non-refundable and cannot be exchanged unless they arrive damaged or defective.

3. How to Request a Refund

To request a refund or replacement, please follow these steps:

  1. Contact Us within 7 days of receiving your order. You can email us at [Your Email Address] or use the contact form on our website.
  2. Provide Photos: Attach clear photos of the damaged or defective item, along with your order number and details of the issue.
  3. Refund or Replacement Process: Once we have reviewed your request and confirmed the issue, we will either replace the item or issue a refund. Refunds will be processed within 7-10 business days.

4. Shipping Costs

  • For Damaged or Defective Items: If your item is eligible for a refund or replacement due to damage or defect, Lubaba Arts will cover the cost of return shipping and send you a replacement free of charge.
  • For Incorrect Orders: If you received the wrong item, we will arrange for return shipping and provide the correct item at no additional cost to you.

5. Refund Method

Refunds will be processed using the original payment method. Depending on your bank or payment provider, it may take 7-10 business days for the refund to reflect in your account.

6. Late or Missing Refunds

If you haven’t received your refund within the expected time frame, please:

  1. Check your bank account or payment provider statement to ensure the refund has not been received.
  2. Contact your payment provider, as it may take some time for the refund to be officially posted.
  3. If you’ve done all of the above and still haven’t received your refund, please contact us at [Your Email Address].

7. Changes to the Refund Policy

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and your continued use of our services signifies your acceptance of the updated policy.

8. Contact Us

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us at:

Email: lubaba.siddiqui21@gmail.com 
Phone: +91-8130085869